(LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company

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(LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguyen Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRA

(LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company ANSFER COMPANYMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - 20201UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguyen

Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRANSFER COMPANYMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: Asscoc.Prof. Tran Ha (LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company

Minh QuanHo Chi Minh City-2020TABLE OF CONTENTSLISI OF ABBREAV IA HON.........................................................4Ĩ.IST OF FIGURES.......

(LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company

........................................................4LISI OF CHAR IS................................................................5T.ĨST OF TABL

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguyen Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRA

(LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company EXECUTIVE SUMMARY..........................................................6III.INTRODUCTION.........................................................

...73.1.COMPANY BACKGROUND......................................................73.2.INDUSTRY OVERVIEW................................................ (LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company

.......83.2.1.Remittance market overall...........................................83.2.2.Competitor landscape.........................................

(LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company

.......9IV.PROBLEM CON TEXT.......................................................104.1.BUSINESS CONTEXT..............................................

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguyen Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRA

(LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company ..124.3.SYMPTOMS...............................................................134.3.1.SYMPTOM 01: Business performance of DongA Money Transfer does n

ot reach thetarget in 2019:...........................................................134.3.2.SYMPTOM 02: Low employee performance of Customer Sen ice (LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company

Department in 2019.. 15V.PROBI.F.M IDENTIFICATION.................................................185.1.PROBLEM 01: KIT Evaluation system is unsuitab

(LUẬN văn THẠC sĩ) improving KPI evaluation system a study of donga money transfer company

le........................195.2.PROBLEM 02: Lack of motivation.........................................22

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessNguyen Hoang CuongIMPROVING KPI EVALUATION SYSTEM: A STUDY OF DONGA MONEY TRA