(LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: (LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5
(LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH „ ,I o Drtfmxtlon*5c“»of ys.nroiiNguyen Tri PhuSERVICE RELIABILITY- THE KE (LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5 EY TO IMPROVE CUSTOMER SATISFACTIONAT HEAD PHAT TIEN 5MASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - 2020UNIVERSITY OF ECONOMICS no CHI MINH CITY International School of Businessrxcmotlon:' ĩơ>wl of B'-irnssNguyen Tri PhuSERVICE RELIABILITY- THE KEY TO IMPROVE CUSTOMER SATISFACTIONAT HEAD PHAT (LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5 TIEN 5MASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: DR. NGUYEN PHONG NGUYENIIo Chi Minh City - 2020Service Reliability - the Key to Improve Customer Sa(LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5
tisfaction at HEAD Phat Tien 51TABLE OF CONTENTSLIST OF FIGURES.................................................................3LIST OF TABLES.......UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH „ ,I o Drtfmxtlon*5c“»of ys.nroiiNguyen Tri PhuSERVICE RELIABILITY- THE KE (LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5 SUMMARY...............................................................4PART 1. PROBLEM IDENTIFICATION..................................................51.1.PROBLEM CONTEXT............................................................51.1.1.Overview of the motorcycle market............................ (LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5 ..........51.1.2.Overview of Phat Tien Trading and Service Company Limited..............51.1.3.Overview of HEAD Phat Tien 5...........................(LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5
................71.2.SYMPTOMS...................................................................81.3.POSSIBLE PROBLEMS................................UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH „ ,I o Drtfmxtlon*5c“»of ys.nroiiNguyen Tri PhuSERVICE RELIABILITY- THE KE (LUẬN văn THẠC sĩ) service reliability the key to improve customer satisfaction at HEAT phat tien 5 ...............................121.3.3.Uncompetitive prices..................................................13UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH „ ,I o Drtfmxtlon*5c“»of ys.nroiiNguyen Tri PhuSERVICE RELIABILITY- THE KEGọi ngay
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