unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch
unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DE unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch EVELOPMENT OF VIETNAM- NORTH SAIGON BRANCHID:22140042MASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: DR. PHAM PHI QI ocHo Chi Minh City 2017Executive summaryIn recent years. BIDV North Saigon branch has showed some symptom of poor performance in retail banking operation in comparison with average of en unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch tire BIDV system as well as with other branches in Ho Chi Minh City region. Through in-depth analysis and theory informed, “emotional exhaustion" wasunlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch
identified as the main problem that leads to poor performance of retail operation in the branch. There are 3 causes considered to be reason for the maUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DE unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch e branch and theories support, “coworker incivility” was appointed the main cause leading to the problem “emotional exhaustion” in retail operation. Four potential solutions was suggested and evaluated, two of them (Issuing Branch Code of Conduct and Setting up extracurricular activities) were selec unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch ted to solve the main problem “emotional exhaustion" to improve the performance of retail operation in BIDVNorth Saigon branch.Table of contentExecutiunlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch
ve summary..............................................................1CHAPTER 1: PROBLEM IDENTIFICATION............................................UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DE unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch ....61.1.2.Retail banking overview:............................................81.1.3.Symptoms............................................................91.2.Problem Identification.................................................141.3.Problem definition.............................................. unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch .......221.4.Problem existence......................................................231.5.Importance of the problem-consequences and the validation...unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch
...........261.6.Causes of problem and the validation...................................28CHAPTER 2: SOLUTION.........................................UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DE unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch .......................362.3.Action Plan:...........................................................41References....................................................................45Appendix 1: Symptoms..........................................................50Appendix 2: Problem Identification:... unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch ........................................54Appendix 3: Problem existence: (Question list from research of Maslach andJackson, 1981):...................unlicensed emotional exhaustion in retail operation at bank for investment and development of vietnam – north saigon branch
............................................56UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DEUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessDo Phat TaiEMOTIONAL EXHAUSTIONIN RETAIL OPERATIONAT BANK FOR INVESTMENTAND DEGọi ngay
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