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LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFO

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LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFO

WILLIAM GOLDMAN 9120/2011For Educational Use OnlyLEGISLATING IN THE LIGHT: CONSIDERING EMPIRICAL._ 15 Harv. Negot.15 Harv. Negot. L. Rev. 115Harvard N

LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFONegotiation Law ReviewSpring 2010ArticleLEGISLATING IN THE LIGHT: CONSIDERING EMPIRICAL DATA IN CRAFTING ARBITRATION REFORMSAmy J. SchmitzalCopyright

(c) 2010 Harvard Negotiation Law Review: Amy J. SchmitzAbstractConsumer advocates and policymaker’s call for abolition of pre-dispute arbitration clau LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFO

ses in consumer contracts, while proponents of arbitration claim such abolition would increase companies* dispute resolution costs, leading to higher

LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFO

prices and interest rates. Policymakers on both sides of the debate, however, rarely consider the empirical research necessary for crafting informed a

WILLIAM GOLDMAN 9120/2011For Educational Use OnlyLEGISLATING IN THE LIGHT: CONSIDERING EMPIRICAL._ 15 Harv. Negot.15 Harv. Negot. L. Rev. 115Harvard N

LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFOarbitration disclosure regulations. The article also offer’s suggestions for regulations tailored to have the most impact for the cost in light of thi

s research.ContentsI.Introduction116II.Synopsis of Consumer Arbitration Law, Theory, and Policy120A.Arbitration Law1201.Broad Arbitration Statutes1212 LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFO

.Applicable Contract Law123B.Theory and Policy Background128III.The Landscape of Empirical Contract and Arbitration Research133A.Behavioral Research13

LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFO

4B.Contract Term Studies136c. Arbitration Outcomes and Satisfaction139IV.Multi-Pronged Arbitration Contract Research143A.Gathered Arbitration clauses1

WILLIAM GOLDMAN 9120/2011For Educational Use OnlyLEGISLATING IN THE LIGHT: CONSIDERING EMPIRICAL._ 15 Harv. Negot.15 Harv. Negot. L. Rev. 115Harvard N

LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFOckground andFindings1541.Research Design and Implementation1552.Insights into Consumer Arbitration156V.Policy Implications for Contextual and Empirica

lResearch160A.Contextual Considerations for Arbitration Reforms161B.Arbitration Disclosures Tailored for Consumers’ Contract Behavior165VI.Conclusion1 LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFO

72*Ì16 I. IntroductionCompanies increasingly include arbitration clauses among the “modular" terms cobbled into boilerplate contracts.! Consumers alre

LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFO

ady skeptical of the market assume such boilerplate is nonnegotiable and skewed toward the companies’ interests.2 Commentators and policymakers worry

WILLIAM GOLDMAN 9120/2011For Educational Use OnlyLEGISLATING IN THE LIGHT: CONSIDERING EMPIRICAL._ 15 Harv. Negot.15 Harv. Negot. L. Rev. 115Harvard N

LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFOplayers" who routinely include arbitration clauses In their form consumer contracts.3 These critics add that companies use these clauses to curb consu

mer remedies, bar class actions, and shield the public from information regarding safety, disclosure, and other statutory violations. 4 Some also argu LEGISLATING_IN_THE_LIGHT_CONSIDERING_EMPIRICAL_DATA_IN_CRAFTING_ARBITRATION_REFO

e that this essentially allows companies to create private law. 5

WILLIAM GOLDMAN 9120/2011For Educational Use OnlyLEGISLATING IN THE LIGHT: CONSIDERING EMPIRICAL._ 15 Harv. Negot.15 Harv. Negot. L. Rev. 115Harvard N

WILLIAM GOLDMAN 9120/2011For Educational Use OnlyLEGISLATING IN THE LIGHT: CONSIDERING EMPIRICAL._ 15 Harv. Negot.15 Harv. Negot. L. Rev. 115Harvard N

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