Luận văn thạc sĩ lack of training at cgv cinemas
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ lack of training at cgv cinemas
Luận văn thạc sĩ lack of training at cgv cinemas
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIO Luận văn thạc sĩ lack of training at cgv cinemas ONHo Chi Minh City - Year 2019UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessInc^Tiaticrvj Schoolcf fcsnatiNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: Dr. Nguyen Phong NguyenHo Chi Minh City - Year 20192AcknowledgmentFirst and f Luận văn thạc sĩ lack of training at cgv cinemas oremost, I have to thank my research supervisor. Dr Nguyen Phong Nguyen. Without his assistance and dedicated involvement in every step throughout theLuận văn thạc sĩ lack of training at cgv cinemas
process, this paper would have never been accomplished. I would like to thank you very much for your support and understanding over thesis implementaUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIO Luận văn thạc sĩ lack of training at cgv cinemas m Van Dien. Mr. Vuong The Phong. Mr. Thai Gia Vuong, who are managers of CJ CGV Viet Nam Co. Ltd. Without their passionate participation and input, the validation interview could not have been successfully conductedI would also like to acknowledge Dr. Pham Phu Quoc, of the International School of Bu Luận văn thạc sĩ lack of training at cgv cinemas siness at University of Economic Ho Chi Minh city as the second reader of this thesis, and I am gratefully indebted to him for his very valuable commeLuận văn thạc sĩ lack of training at cgv cinemas
nts on the proposal of this thesis.I also would like to express my sincere thanks to all the members of MBƯS 7 class of the International School of BuUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIO Luận văn thạc sĩ lack of training at cgv cinemas mments from you helped me have more information as well as materials to complete this thesis.Finally. I must express my very profound gratitude to my parents and to my wife for providing me with unfailing support and continuous encouragement throughout my years of study and through the process of re Luận văn thạc sĩ lack of training at cgv cinemas searching and writing this thesis. This accomplishment would not have been possible without them.Thank you.Nguyen Ngoc Minh3Excutive summaryAs a membeLuận văn thạc sĩ lack of training at cgv cinemas
r of the operation department, after analyzing the report of Voice Of Customer (VOC), 1 noticed the number of customers complaining about the service UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIO Luận văn thạc sĩ lack of training at cgv cinemas ry, this greatly affects the image and brand awareness of the company which might cause losing customers, the company cannot achieve revenue and profit targets, rhe customer complains about the quality of service comes from many problems, but the most important problem IS the professionalism and ser Luận văn thạc sĩ lack of training at cgv cinemas vice altitude of employees because the company is lacking training programs resulting in employees losing mindset as well as lack of soft skills in cuLuận văn thạc sĩ lack of training at cgv cinemas
stomer service. To solve this problem, a number of solutions will also be launched with the aim of creating training programs as well as supporting ciUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIO Luận văn thạc sĩ lack of training at cgv cinemas s the cost of training compared with the current.4ContentsI. Introduction..................................................................................................61.1Company background....................................................................................61.2Market oveiview.... Luận văn thạc sĩ lack of training at cgv cinemas ...................................................................................7IT. Problem identification........................................Luận văn thạc sĩ lack of training at cgv cinemas
...............................................8UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIOUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN NGOC MINHLACK OF TRAINING ATCGV CINEMASMASTER OF BUSINESS ADMINISTRATIOGọi ngay
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