Improving service quality of bidv ibank at bidv so giao dich 1 branch
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Improving service quality of bidv ibank at bidv so giao dich 1 branch
Improving service quality of bidv ibank at bidv so giao dich 1 branch
ĐẠI HỌC QVÓC GI A HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOAN HNGUYÊN THÉ ANHIMPROVING SERVICE QUALITY OF BIDV IBANK AT BIDV SO GIAO DICH 1 BRANCHNÂNG CAO CHẤT Improving service quality of bidv ibank at bidv so giao dich 1 branch LƯỢNG DỊCH vụ BIDV IBANK TAI BIDV CHI NHÁNH SỎ GIAO DỊCH 1LUẬN VÀN THẠC Sĩ QUẢN TRỊ KINH DOANHHÀ NỘI - 2020ĐẠI HỌC ỌUÓC GIA IIÀ NỌI KHOA QUÀN TRỊ VÀ KINH DOANHNGUYỀN TH É ANHIMPROVING SERVICE QUALITY OF BIDV IBANK AT BIDV SO GTAO DTCH 1 BRANCHNÂNG CAO CHẤT LƯỢNG DỊCH vụ BIDV IBANK TẠI BIDV CHI NHÁN Improving service quality of bidv ibank at bidv so giao dich 1 branch H SỜ GIAO DỊCH 1Chuyên ngành: Quân trị kinh doanh Mã số: 8340101.01LUẠN VÀN THẠC sĩ QUAN TRỊ KINH DOANHNGƯỜI HƯỚNG DẢN KHOA HỌC: TS. I RAN KIM HÀOHÀ NImproving service quality of bidv ibank at bidv so giao dich 1 branch
ỘI - 2020DECLARATIONThe author confirms that the research outcome in the thesis is the result of author’s independent work during study and research pĐẠI HỌC QVÓC GI A HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOAN HNGUYÊN THÉ ANHIMPROVING SERVICE QUALITY OF BIDV IBANK AT BIDV SO GIAO DICH 1 BRANCHNÂNG CAO CHẤT Improving service quality of bidv ibank at bidv so giao dich 1 branch nd other document) used in the thesis are cited properly and the permission (if required) is given.The author is responsible in front of the Thesis Assessment Committee. Hanoi School of Business and Management, and the laws for above-mentioned declaration.iACKNOWLEDGEMENTAfter studying MBA course, 1 Improving service quality of bidv ibank at bidv so giao dich 1 branch have attained plenty of various knowledge, skills and insights. The course raises my capacity of administration and management up to the next level.IImproving service quality of bidv ibank at bidv so giao dich 1 branch
declare that this is a true copy of my thesis. The content of this thesis has been approved by the committee of Vietnam National University, Hanoi HaĐẠI HỌC QVÓC GI A HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOAN HNGUYÊN THÉ ANHIMPROVING SERVICE QUALITY OF BIDV IBANK AT BIDV SO GIAO DICH 1 BRANCHNÂNG CAO CHẤT Improving service quality of bidv ibank at bidv so giao dich 1 branch e to thank sincerely people for heloping, supporting and guiding me conscientiously in order to finish this thesis successfully.Fữst of all, I would like to thank all the professors of MBA program, especially Dr. Tran Kim Hao - my supervisor. Then 1 would like to thank deeply to the directors and st Improving service quality of bidv ibank at bidv so giao dich 1 branch aff of BIDV So Giao Dich 1 Branch, respondents and interviewees who allowed me to gather enough data for this research. Finally, I would like to expreImproving service quality of bidv ibank at bidv so giao dich 1 branch
ss my thanks to my wife, my family, my colleges and my fellow friends who always stand by me during the past two years and encourage me to keep movingĐẠI HỌC QVÓC GI A HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOAN HNGUYÊN THÉ ANHIMPROVING SERVICE QUALITY OF BIDV IBANK AT BIDV SO GIAO DICH 1 BRANCHNÂNG CAO CHẤT Improving service quality of bidv ibank at bidv so giao dich 1 branch ..............................iiLIST OF TABLES...................................................VLIST OF FIGURES.................................................viINTRODUCTION.....................................................1CHAPTER 1: THEORETICAL BACKGROUND ON SERVICE QUALITY ANDINTERNET BANKI Improving service quality of bidv ibank at bidv so giao dich 1 branch NG.................................................81.1.Internet banking............................................8ĐẠI HỌC QVÓC GI A HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOAN HNGUYÊN THÉ ANHIMPROVING SERVICE QUALITY OF BIDV IBANK AT BIDV SO GIAO DICH 1 BRANCHNÂNG CAO CHẤT ĐẠI HỌC QVÓC GI A HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOAN HNGUYÊN THÉ ANHIMPROVING SERVICE QUALITY OF BIDV IBANK AT BIDV SO GIAO DICH 1 BRANCHNÂNG CAO CHẤTGọi ngay
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