Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
UNtitBSITÉ OE KAhTÊSINTERNATIONALSCHOOLMEThAM NAnOHAL UMVOtSÍTY. HANOIACADEMIC 2015- 2017EVALUATING THE QUALITY OF INTERNET BANKING SERVICES ON PROSPE Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers ERITY VIETNAM COMMERCIAL JOINT STOCK BANK (VP BANK) THROUGH SATISFACTION OF CUSTOMERSCLASS: FBA7 - Nantes - FranceMASTER THESISThuyDuong NGUYENSupervisor: Trung Hlen NGUYEN, PhD1REASON FOR SHAPING Illis SI BJECTThe Internet Banking sector in Vietnam is currently developing strongly and achieving rem Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers arkable results, contributing lo die development of trade and sen ices, as well as to show the clleclivcness of the system of Vietnam commercial banksEvaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
in iiont of the open market trend of financial market, enhance competitiveness. international integration.On June 2011. the system of credit institutUNtitBSITÉ OE KAhTÊSINTERNATIONALSCHOOLMEThAM NAnOHAL UMVOtSÍTY. HANOIACADEMIC 2015- 2017EVALUATING THE QUALITY OF INTERNET BANKING SERVICES ON PROSPE Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers ntative offices of foreign banks in Vietnam. 6 joint venture banks. Domestic banks still have an advantage in their home markets, with a large share of capital mobilization. However, all current quantitative advantages will not be decisive in the domestic market.Along with rhe integration process is Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers the increasingly fierce competition in rhe banking market in general as well as Internet banking market in particular, rhe involvement of foreign banEvaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
ks with rhe strength of capital, teclinology and experience in Internet Banking, requires all of bank in ourcountry to make great efforts, firmly markUNtitBSITÉ OE KAhTÊSINTERNATIONALSCHOOLMEThAM NAnOHAL UMVOtSÍTY. HANOIACADEMIC 2015- 2017EVALUATING THE QUALITY OF INTERNET BANKING SERVICES ON PROSPE Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers on Internet Banking senices, and customer care. In addition, the banking system in Vietnam is entering a new competition in senice development with the goal of bunging more convenience, based on modem banking technology that in ordei to increase the attractiveness of customers, decreasing risk in b Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers usiness. The strategy 111 the new competition for service competition was launched by banks to find market segmentation, launching unique electronic bEvaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
anking products and services with the combination of partners with many advantages in terms of Customers. networks and technology aim to maintain CustUNtitBSITÉ OE KAhTÊSINTERNATIONALSCHOOLMEThAM NAnOHAL UMVOtSÍTY. HANOIACADEMIC 2015- 2017EVALUATING THE QUALITY OF INTERNET BANKING SERVICES ON PROSPE Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers lopment and modernization of the country's socio-cconomy. Internet banking services are increasingly approaching business mid people that linking the needs of production and business life. However, the situation of providing banking sen ices. Internet Banking sen ices, still laces many shortcomings, Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers the diversification and improvement of the quality of c-banking services is not high.1Banks recognize dial customer satisfaction IS a strategic weapoEvaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
n tliat decides to bling in more inaiket share and prolit. In fact, business has shown that a satisfied customer IS more six times to become a loyal cUNtitBSITÉ OE KAhTÊSINTERNATIONALSCHOOLMEThAM NAnOHAL UMVOtSÍTY. HANOIACADEMIC 2015- 2017EVALUATING THE QUALITY OF INTERNET BANKING SERVICES ON PROSPE Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers an improves profits by 25% - 28%. When they do not satisfying the customer, nor only lose that customer but also lose a lor of potential customers. Capture the importance of customer satisfaction is a keyissue in rhe operation. This is a solid basis for improving quality, building competitive strate Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers gies, and marketing, branding strategies, and promoting trade at banks.According these reasons, topic Quality service's assessment of Internet BankingEvaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
in Vietnam Prosperity Joint Slock Commercial Bank through customer satisfaction was formed.2OBJECTIVES2.1 Overall objectiveThis research aims to explUNtitBSITÉ OE KAhTÊSINTERNATIONALSCHOOLMEThAM NAnOHAL UMVOtSÍTY. HANOIACADEMIC 2015- 2017EVALUATING THE QUALITY OF INTERNET BANKING SERVICES ON PROSPE Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers sessment of the quality Internet Banking sendees at VP Bank-Assess the satisfaction of customers about the provision of \T Banklntemet Banking sendees.-Give some practical solutions to maintain and unprove the quality of Internet Banking to satisfy the maximum satisfaction of customers in the future Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers .3OBJECTIVES AND RESEARCH SCOPE-Research subjects: Customers using e-banking sendees of VP Bank in Hanoi-Scope of the study: data sources were collectEvaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
ed through intendews, direct surveys of customers within 2 months. Other secondary data are collected at banks between 2015 and 2016.4RESEARCH METHODOUNtitBSITÉ OE KAhTÊSINTERNATIONALSCHOOLMEThAM NAnOHAL UMVOtSÍTY. HANOIACADEMIC 2015- 2017EVALUATING THE QUALITY OF INTERNET BANKING SERVICES ON PROSPE Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers tive research: This is a preliminary study conducted using group discussion and interviewing techniques. The purpose of this study was to adjust and supplement the quality of Internet Banking services.Quantitative research This is a formal study using direct client interviewing techniques and throug Evaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers h questionnaires to collect information from customers using Internet Bankingservices at Vietnam Prosperity Joint Stock Commercial Bank.Data processinEvaluating the quality of internet banking services on prosperity vietnam commercial joint stock bank vp bank through satisfaction of customers
g: using support tools from Excel5CONTRIBUTION OF THESISFirstly, in theory:UNtitBSITÉ OE KAhTÊSINTERNATIONALSCHOOLMEThAM NAnOHAL UMVOtSÍTY. HANOIACADEMIC 2015- 2017EVALUATING THE QUALITY OF INTERNET BANKING SERVICES ON PROSPEUNtitBSITÉ OE KAhTÊSINTERNATIONALSCHOOLMEThAM NAnOHAL UMVOtSÍTY. HANOIACADEMIC 2015- 2017EVALUATING THE QUALITY OF INTERNET BANKING SERVICES ON PROSPEGọi ngay
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