Factors influencing customer loyalty of vietjet air join stock company

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Nội dung chi tiết: Factors influencing customer loyalty of vietjet air join stock company

Factors influencing customer loyalty of vietjet air join stock company

IQUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMBR5103ỈFACTORS INFLUENCING CUSTOMERLOYALTY OF VIET JET AIR JOIN STOCK COMPANYSTUDENT Fl ’LL NAME: MAI

Factors influencing customer loyalty of vietjet air join stock company DUC LOCSTI DENT ID: CGS00018509INTAKE: SEPTEMBER 2014ADVISOR’S NAME & TITLE : ASSOC.PROF. PHAN DINH NGUYEN42339ADVISOR’S ASSESSMENTAdvisor's Signatur

ePage I 1PLAGIARISM STATEMENTSTopic: FACTORS INFLUENCING CUSTOMER LOYALTY OF VIETJET AIR JOIN STOCK COMPANY, made by: MAI DUC LOC.I assured this is my Factors influencing customer loyalty of vietjet air join stock company

work. The data and results referred to in the thesis are honest and have never been published in any other work.Page I 2ACKNOWLEDGEI respectfully sin

Factors influencing customer loyalty of vietjet air join stock company

cere thanks to the school board, organizations and individuals imparted knowledge, discussion, providing the necessary documents, together with the an

IQUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMBR5103ỈFACTORS INFLUENCING CUSTOMERLOYALTY OF VIET JET AIR JOIN STOCK COMPANYSTUDENT Fl ’LL NAME: MAI

Factors influencing customer loyalty of vietjet air join stock company advice he is very valuable not only for research but also for my real life.And. I am also grateful to all customers, family and friends who helped me

in the past years.Respect.Page I 3ABSTRACTResearch topic: "FACTORS INFLUENCING CUSTOMER LOYALTY OF VIETJET AIR JOIN STOCK COMPANY " was conducted fro Factors influencing customer loyalty of vietjet air join stock company

m Oct 2015 to Dec 2015.Research objective:•Determine the wishes of customers for airline.•Building a study model to measure customer loyalty based on

Factors influencing customer loyalty of vietjet air join stock company

understanding the factors that affect customer loyalty.•Assess customer loyalty with airline service and product.•Propose some measures to improve lev

IQUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMBR5103ỈFACTORS INFLUENCING CUSTOMERLOYALTY OF VIET JET AIR JOIN STOCK COMPANYSTUDENT Fl ’LL NAME: MAI

Factors influencing customer loyalty of vietjet air join stock company iews, edit scale and model.•Quantitative research:-Questionnaire design with content including: 4 scales about customer information. 30 scales about m

easuring factors affecting customer loyalty, 5 scales to determine the level of customer loyalty and ultimately customer proposals for the airlne. Factors influencing customer loyalty of vietjet air join stock company

IQUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMBR5103ỈFACTORS INFLUENCING CUSTOMERLOYALTY OF VIET JET AIR JOIN STOCK COMPANYSTUDENT Fl ’LL NAME: MAI