unlicensed inefficient after sale service performance at samsung system air conditioner dvepartment
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: unlicensed inefficient after sale service performance at samsung system air conditioner dvepartment
unlicensed inefficient after sale service performance at samsung system air conditioner dvepartment
UNIVERSITY OF ECONOMICS HO CHI MINH C ITYInternational School of BusinessƯEHWSMUH orfchwl C/ fejvoetsTrơỊơng Hồng ChuyênINEFFICIENT AFTER-SALE SERVICE unlicensed inefficient after sale service performance at samsung system air conditioner dvepartmentE PERFORMANCE AT SAMSUNG SYSTEM AIR CONDITIONER DEPARTMENTMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2018UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessVEH■s-JSJBTrojong Hồng ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMANCE AT SAMSUNG SYSTEM AIR CONDITIONER DEP unlicensed inefficient after sale service performance at samsung system air conditioner dvepartmentARTMENTMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: DR. TRẦN PHƠỊƠNG THẢOHo Chi Minh City - Year 2018Table of ContentsExecutive summary'..............unlicensed inefficient after sale service performance at samsung system air conditioner dvepartment
...............................................3CHARTER 1: PROBLEM IDENTIFICATION..............................................41.1.C ompany overview.UNIVERSITY OF ECONOMICS HO CHI MINH C ITYInternational School of BusinessƯEHWSMUH orfchwl C/ fejvoetsTrơỊơng Hồng ChuyênINEFFICIENT AFTER-SALE SERVICE unlicensed inefficient after sale service performance at samsung system air conditioner dvepartment............................................................61.2.2.Situation analysis......................................................81.2.3.Initial cause-effect map...............................................101.2.4.Updated cause-effect map..............................................I I1. unlicensed inefficient after sale service performance at samsung system air conditioner dvepartment3.Problem identification.................................................141.3.1.Possible problems....................................................unlicensed inefficient after sale service performance at samsung system air conditioner dvepartment
..141.3.2.Main problem validation................................................151.3.3.Main problem definitions and measurements....................UNIVERSITY OF ECONOMICS HO CHI MINH C ITYInternational School of BusinessƯEHWSMUH orfchwl C/ fejvoetsTrơỊơng Hồng ChuyênINEFFICIENT AFTER-SALE SERVICE unlicensed inefficient after sale service performance at samsung system air conditioner dvepartment...................212.1.Cause validation.......................................................212.1.1.Lack of service and product training...................................212.1.2.Lack of human resource number..........................................22 unlicensed inefficient after sale service performance at samsung system air conditioner dvepartmentUNIVERSITY OF ECONOMICS HO CHI MINH C ITYInternational School of BusinessƯEHWSMUH orfchwl C/ fejvoetsTrơỊơng Hồng ChuyênINEFFICIENT AFTER-SALE SERVICEGọi ngay
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