(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

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(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHHX’.V»«-OTrLISBkiccmx»-^l S

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank PROCESSES AND REGULATIONS OF CREDIT OFFICERS AT ORIENT BANKMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2019UNIVERSITY OF ECONOMICS HO CHI

MINH CITYInternational School of BusinessUEH ựvMmm Of r«InKroMforul Schoc4 c*f BczJr OSỈHuynh Dao DueUNCERTAINTY ABOUT PROCESSES AND REGULATIONS OF C (LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

REDIT OFFICERS AT ORIENT BANKMASTER OF BUSINESS ADMINISTRATION SUPERVISOR: Nguyền i hi Mai TrangHo Chi Minh City - Year 2019EXECUTIVE SUMMARYIn 2018 m

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

arked rhe milestone of 10 years since the global financial crisis took place and contrary to previous expectations, the world economy slowed markedly.

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHHX’.V»«-OTrLISBkiccmx»-^l S

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank US and China. In addition, the monetary policy of the State Dank also began to tighten.Facing the challenges of the world situation. Vietnam still has

a quite successful year, namely: GDP (Gross domestic product) growth of + 7.08%; inflation is well controlled with average annual CPI (Consumer price (LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

index) of 3.54%; The stable economic environment has helped attract a large amount of foreign investment in 2018.rhe banking sector continued to pros

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

per in 2018 with the general trend of profit exceeding the plan, declining NPLs (Non-performing loan), controlled credit increased by 14%. exchange ra

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHHX’.V»«-OTrLISBkiccmx»-^l S

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank BIDV. Vietinbank have positive operating results in 2018 with high profits through promoting many associated service activities to promote business,

paralleling that, increasing strengthening the quality of banking services.Also in 2018. OCB achieved many successes with revenue and profit growth ov (LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

er the years from 2015 to 2018. Many prestigious awards for banks such as Vietnam Outstanding Banking Awards 2018. Most Innovative Digital Bank Vietna

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

m 2018 and Best New Omni Channel Platform in Vietnam. It shows that OCB is constantly improving and improving the quality of services and technology t

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHHX’.V»«-OTrLISBkiccmx»-^l S

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank ing services of OCB. partly affecting the satisfaction of customers when using the service, that making the results of business profit of OCB not real

ly achieved as expected. Research results show that business activities affected by human factors as credit officers when working with customers are s (LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

till lacking in knowledge processing skills for ineffective customers to play the role Important in the outcome of the set target bank. In addition, s

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

ome reasonable1solutions are proposed to solve problem to improve the sen ice quality of OCB in order to improve the professional quality of credit of

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHHX’.V»«-OTrLISBkiccmx»-^l S

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank ort of Professor Nguyen Thi Mai Trang and other teachers, in order to complete the implementation of the entire master’s degree project. I want to sen

d my appreciation to my mentor. It was a pleasure working with her in this project. I want to thank my friends and family for supporting me a lot whil (LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

e I was studying. Your patience, understanding and respect have been greatly appreciated.I sincerely thank:-Board of Directors, Professor Nguyen Thi M

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank

ai Trang and lecturers and supporters at ISB.-Family, friends, colleagues encouraged, cheering and help me during the past lime.Although there have be

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHHX’.V»«-OTrLISBkiccmx»-^l S

(LUẬN văn THẠC sĩ) uncertainty about processes and regulations of credit officers at orient bank ice from teachers.3

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHHX’.V»«-OTrLISBkiccmx»-^l S