Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch
Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch
ACKNOWLEDGMENTFirst of all. I would like to send my sincere thanks to the lecturers, especially to my supervisor Dr. Dao Tung for their devoted attent Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch tion, lessons and guidance, which have equipped me with key knowledge and essential skills throughout the course. More importantly, everything I have learned here would undoubtedly help me tremendously in my work in the future.I would also like to thank International School - Vietnam National Univer Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch sity, Nantes University for useful supports during studying and researching to complete this paper. This course has equipped and improved and added aEvaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch
lot of knowledge about the different areas. In addition, the course also helps me to have a relationship, have the opportunity to share information anACKNOWLEDGMENTFirst of all. I would like to send my sincere thanks to the lecturers, especially to my supervisor Dr. Dao Tung for their devoted attent Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch support and creating favorable conditions for me to have more useful information to complete thesis.In my thesis will not avoid the shortcomings. I look forward to receiving comments from lectures and students so that I can add to complete this paper.Sincere thanks.AuthorNguyen Quang HungiABBREVIAT Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch IONSVietinBankVietnam Commercial Bank for Industry joint stock and TradeSERQƯALService QualitySMESmall and medium enterprisesIFCInternational FinanceEvaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch
CorporationVNBAVietnam Banking AssociationAABAAsian Bankers' AssociationSWIFTInterbank Financial Telecommunication AssociationEWSEarly Warning SystemOACKNOWLEDGMENTFirst of all. I would like to send my sincere thanks to the lecturers, especially to my supervisor Dr. Dao Tung for their devoted attent Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch ationLIST OF GRAPHS, FIGI RES AND TABLESTable 2.1.Encoded dataTable 2.2Cronbach alpha values and internal consistencyTable 3.1VietinBank’s growth in total assets, shareholders' equity and charter capitalTable 3.2Vietinbank’s growth in profits in the peiiod from 2012 to 2016Table 3.3Vietinbank’s grow Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch th rate and mobilized capital structure in the period of 2012-2016Table 3.4The growth rate and loan structure of Vietinbank in the period of 2012-2016Evaluating service quality and individual customer satisfaction with retail banking service in vietinbank hanoi branch
Table 3.5Back payment and indicator of loan balances by qualityTable 3.6Payment sen ice activities period of 2012-2016Table 3.7Vietinbank’s marker shaACKNOWLEDGMENTFirst of all. I would like to send my sincere thanks to the lecturers, especially to my supervisor Dr. Dao Tung for their devoted attentACKNOWLEDGMENTFirst of all. I would like to send my sincere thanks to the lecturers, especially to my supervisor Dr. Dao Tung for their devoted attentGọi ngay
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