Hospitality skills a practical approach (second edition) part 2
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Hospitality skills a practical approach (second edition) part 2
s k■ 7»L7.U.R.'r CEBT'F'CATI°' httDs://khottiuvien.com HÃUUUàUUhChapter 6 Safety and SecurityThis chapter is subdivided into three sections each detai Hospitality skills a practical approach (second edition) part 2iling a particular topic and we will look at each of these in turn. They are:1Health and Safety2Basic First Aid and Responding to Emergencies3SecuritySection 6.1Health and SafetyObjectives When you have studied this section, you should be able to: ■Identify the importance of safety in the workplace. Hospitality skills a practical approach (second edition) part 2 ■Identify the key safety hazards within your work area. ■State examples of the causes of accidents and methods of prevention. ■State the common fireHospitality skills a practical approach (second edition) part 2
hazards. ■Identify the most appropriate extinguishers for given situations. ■Outline the procedures to follow in the event of a fire ■Recognise the cos k■ 7»L7.U.R.'r CEBT'F'CATI°' httDs://khottiuvien.com HÃUUUàUUhChapter 6 Safety and SecurityThis chapter is subdivided into three sections each detai Hospitality skills a practical approach (second edition) part 2safety at work is everybody's responsibility and it is important that you take this issue seriously. We are responsible, not only for our own health and safety but that of our colleagues and the people we come into contact with, during the course of our job.This section provides basic guidelines on Hospitality skills a practical approach (second edition) part 2health and safety policy and safe procedures. In your hotel, you should take personal responsibility to familiarise yourself, with the policy and procHospitality skills a practical approach (second edition) part 2
edures in effect.Chapter 6: Safety and SecuritySection 6.1 Health and SafetyHealth and Safety PolicyThe health and safety policy, which should be knows k■ 7»L7.U.R.'r CEBT'F'CATI°' httDs://khottiuvien.com HÃUUUàUUhChapter 6 Safety and SecurityThis chapter is subdivided into three sections each detai Hospitality skills a practical approach (second edition) part 2ntihlir Thp rpQnnncihilitiP<: nf parh err I'll in arp li«;tpd hplnwVIETNAM TOURISM CERTIFICATION BOARDSection 6.1 Health and Safety■-Chapter 6: Safety and Security•Employers, in so far as is reasonably possible, have a duty to the health, safety an< welfare at work, of all employees.•Employees, have Hospitality skills a practical approach (second edition) part 2 a duty to take reasonable care for their health and safety and of othe persons who may be affected by his or her acts or omissions at work. EmployeesHospitality skills a practical approach (second edition) part 2
shouli cooperate with their employer to meet or comply with any requirement concerning healtl and safety and should not interfere with or misuse anyts k■ 7»L7.U.R.'r CEBT'F'CATI°' httDs://khottiuvien.com HÃUUUàUUhChapter 6 Safety and SecurityThis chapter is subdivided into three sections each detai Hospitality skills a practical approach (second edition) part 2> colleagues, depend on you. to deliver the service or product you provide, in a safe and hygieni manner. You should ensure that their trust in you IS justified.AccidentsAccidents don't just happen - they are caused; usually by people, and usually throug carelessness or lack of concentration. Accide Hospitality skills a practical approach (second edition) part 2nts can be caused in a variety cf ways:• Excessive haste: never run. Haste causes people to take chances, which lead to mishap?• Distraction: accidentHospitality skills a practical approach (second edition) part 2
s may be caused by not concentrating on the job. through lack < interest, personal worry or distraction by someone else.• Failure to apply proper works k■ 7»L7.U.R.'r CEBT'F'CATI°' httDs://khottiuvien.com HÃUUUàUUhChapter 6 Safety and SecurityThis chapter is subdivided into three sections each detai Hospitality skills a practical approach (second edition) part 2cidents may easily occur. Therefore all staff should be trained in identifying potential safety hazards and instructed in how to eliminate them.RememberPrevention is much better than cure!In order to prevent accidents you must be able to:•Spot safety hazards in the workplace.•Assess how serious they Hospitality skills a practical approach (second edition) part 2 may be.•Put control measures in place.In any work situation many safety hazards present themselves to those performing a task, another person workingHospitality skills a practical approach (second edition) part 2
in the same area or to a visitor to the workplace i.e. the guest.The key sources of hazards at work are usually:s k■ 7»L7.U.R.'r CEBT'F'CATI°' httDs://khottiuvien.com HÃUUUàUUhChapter 6 Safety and SecurityThis chapter is subdivided into three sections each detais k■ 7»L7.U.R.'r CEBT'F'CATI°' httDs://khottiuvien.com HÃUUUàUUhChapter 6 Safety and SecurityThis chapter is subdivided into three sections each detaiGọi ngay
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