Business customer satisfaction on electricity service quaility of ho chi minh power corporation

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Nội dung chi tiết: Business customer satisfaction on electricity service quaility of ho chi minh power corporation

Business customer satisfaction on electricity service quaility of ho chi minh power corporation

SOUMOPEN UNIVERSITY MALAYSIA101Ố&RESEARCH PROJECT(BMBR5103)Research ProposalBUSINESS CUSTOMER SATISFACTION ON ELECTRICITY SERVICE QUALITY OF HO CHI MI

Business customer satisfaction on electricity service quaility of ho chi minh power corporation INH CITY POWER CORPORATIONSTUDENT’S FULL NAME STUDENT ID INTAKEADVISOR’S NAME & TITLE: NGUYEN THI THUY HONG : 2449220: May 2012: Ph.D PHAN THI G1AC TA

MHUTECH LIBRARY415481Advisor’s assessment..... ta&wL. .'/Vfcrx-Z Business customer satisfaction on electricity service quaility of ho chi minh power corporation

..l...^Z..ík'../)íVí.H/Mlc.....Advisor’s signature2AcknowledgementI would like to thank for the managerial staff of Sales Department of Ho Chi Minh Ci

Business customer satisfaction on electricity service quaility of ho chi minh power corporation

ty Power Corporation for providing useful information for the completion of this research proposal.1 also would like to send the sincere thanks to my

SOUMOPEN UNIVERSITY MALAYSIA101Ố&RESEARCH PROJECT(BMBR5103)Research ProposalBUSINESS CUSTOMER SATISFACTION ON ELECTRICITY SERVICE QUALITY OF HO CHI MI

Business customer satisfaction on electricity service quaility of ho chi minh power corporation , who provided me with useful knowledge and precious experience in business research doing as well as for guiding and advising me step by step to impr

ove and complete this research proposal.3Executive SummaryElectricity is an important energy source which serves the human living and national industr Business customer satisfaction on electricity service quaility of ho chi minh power corporation

ialization and modernization. In recent years, the power sector of Viet Nam has been paying much attention to the improvement of electricity service q

Business customer satisfaction on electricity service quaility of ho chi minh power corporation

uality to enhance customer satisfaction as a token of the social responsibility of a monopoly sector in the current period and as a preparation to cop

SOUMOPEN UNIVERSITY MALAYSIA101Ố&RESEARCH PROJECT(BMBR5103)Research ProposalBUSINESS CUSTOMER SATISFACTION ON ELECTRICITY SERVICE QUALITY OF HO CHI MI

Business customer satisfaction on electricity service quaility of ho chi minh power corporation atisfaction on the identified factors of electricity service quality of Ho Chi Minh City Power Corporation by the method of questionnaire survey with

the sampling number of 300 business customers in Ho Chi Minh City who use electricity sen-ice for business purpose.The result of the proposed research Business customer satisfaction on electricity service quaility of ho chi minh power corporation

will be a helpful contribution to Ho Chi Minh City Power Corporation in proposing the solutions for improving the electricity service quality and enh

Business customer satisfaction on electricity service quaility of ho chi minh power corporation

ancing customer satisfaction to meet its current and long -term goals.4TABLE OF CONTENT

SOUMOPEN UNIVERSITY MALAYSIA101Ố&RESEARCH PROJECT(BMBR5103)Research ProposalBUSINESS CUSTOMER SATISFACTION ON ELECTRICITY SERVICE QUALITY OF HO CHI MI