Luận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam
Luận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Businesshwadcnal School cí VuslnKỉHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE ST Luận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam TAFF IN LAZMALL CHANNEL OF LAZADA VIETNAMMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City Year 2020UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEH u*n»«>irr <»LISBkno-n adoral School of BusinessHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE STAFF IN LAZMALL CHANNEL O Luận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam F LAZADA VIETNAMMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: Assoe.Piof.Di. NGUYEN I III MAI I RANGHo Chi Minh City - Year 20202ContentsACKNOWLEDGEMENLuận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam
T.........................................................3EXECUTIVE SUMMARY.......................................................4LIST OF ABBREVIATIUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Businesshwadcnal School cí VuslnKỉHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE ST Luận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam ..................................................61.c ompany background.................................................82.Symptoms...........................................................113.Problem identification.............................................153.1.Potential problems.............. Luận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam ................................163.1.1.The first possible problem: Low performing Customer Service staff .173.1.2.rhe second possible problem: CompliLuận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam
cated process.................233.1.3.The third possible problem: Competitive market with increase incustomer demand..................................UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Businesshwadcnal School cí VuslnKỉHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE ST Luận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam ...........323.2.1.Eliminating complicated process as mam problem..............323.2.2.Eliminating competitive market with increase in customer demand as mainproblem............................................................32 Luận văn thạc sĩ low performing customer service staff in lazmall channel of lazada vietnam UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Businesshwadcnal School cí VuslnKỉHO HOANG VIET LINHLOW PERFORMING CUSTOMER SERVICE STGọi ngay
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